A couple weeks ago Barry came home with a nice hand-written note from one of his customers at work. It had been written to his boss who passed it along to Barry. The customer had written the note to let his boss know what wonderful service Barry had provided her. I love the note - it's written in a sweet, loopy, old-fashioned handwriting, and of course it makes me really proud of Barry. It's hanging on our refrigerator now. It got me thinking about all of the times I've received great service and not done much about it. Just this weekend, a salesman at a local kitchen store was amazingly helpful to me and Barry. I thanked him profusely before leaving the shop, but seeing Barry's note on the refrigerator this morning made me do something else - I e-mailed the salesman's boss a note about this wonderful employee. I am all too aware of and vocal about any poor customer service I receive. I think it's time that I do something more about the great customer service that I receive, too. I'm making it a point to contact employers more frequently when their staff members do great work. Do you have any great customer service stories to share?